Give every conversation an owner
Assign incoming chats to the right teammate and use conversation status to show what still needs attention. A shared inbox helps your team coordinate replies as the conversation moves between sales and support.
WhatsApp shared inbox
One WhatsApp inbox. A team that works together.
Give your team a shared place to respond to customers. Watiqo brings conversations, assignments, and private notes together so the next teammate can pick up with the full story.
Team Inbox
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HOW IT HELPS YOUR TEAM
WhatsApp shared inbox, built around your workflow.
Keep the context close
Read customer history and add internal notes alongside the conversation. Record a reservation preference, a property inquiry, or an application question without sending that note to the customer.
Reply from one team workspace
Use quick replies for familiar questions and send relevant information from the same inbox. Customers can continue their conversation while your team shares the work behind the scenes.
From setup to your next conversation.
- 01
Connect your business WhatsApp number
- 02
Give teammates access to the inbox
- 03
Assign conversations and add useful context
Questions about whatsapp shared inbox
What is a WhatsApp shared inbox?
It is a workspace where multiple teammates manage conversations connected to a business WhatsApp number. Watiqo adds assignments and internal notes to help coordinate that work.
Can customers see internal notes?
Internal notes are for your team. They provide context for colleagues rather than sending a new WhatsApp message to the customer.
Is a team inbox the same as a personal WhatsApp account?
No. Watiqo connects to your WhatsApp Business Account and business number. Your team works in Watiqo with the access provided to each teammate.
Connect the rest of your workflow.
Find WhatsApp workflows for your industry →Get started today.
See how Watiqo can bring your campaigns, conversations, and follow-ups together.