Privacy Policy

Watiqo (“Watiqo”, “we”, “us”) provides a platform that lets businesses communicate with their customers over WhatsApp, sending campaigns, automated replies, and managing conversations and leads. This policy explains what information we handle on behalf of those businesses, how it is used, and the choices available to the people they message.

Watiqo operates as a service provider (processor) to each business that uses it. The business (the “merchant”) is the controller of its own customer data and is responsible for how it messages its customers.

Information we handle

• Contact details, a customer’s WhatsApp phone number, name, and any details they share.
• Message content, messages sent to and received from customers over WhatsApp.
• Consent and opt-out status, whether a customer has opted in to messaging, and any STOP/START requests.
• Business account data, the merchant’s staff logins and WhatsApp Business account credentials, used only to operate the service.
• Usage data, delivery, read, and failure signals for messages, and basic logs needed to run and secure the service.

How the information is used

• To send WhatsApp messages the merchant initiates (campaigns, reminders, replies).
• To automate responses and route conversations within the merchant’s shared inbox.
• To honor opt-outs, a customer who replies STOP is excluded from future messaging.
• To operate, secure, and support the platform.

WhatsApp and Meta

Messages are delivered through the WhatsApp Business Platform operated by Meta. When a message is sent or received, its content and metadata are processed by Meta to deliver it, subject to WhatsApp’s Business Terms and Meta’s Privacy Policy. Watiqo does not control Meta’s processing of message data.

Sharing

We do not sell personal information. Information is shared only with Meta (to deliver WhatsApp messages) and with infrastructure and service providers that help us run the platform, under appropriate confidentiality obligations, or when required by law.

Your choices

If you receive messages from a business through Watiqo, you can reply STOP at any time to stop receiving them, and START to resume. To access, correct, or delete your information, contact the business that messaged you (the data controller); we will assist them in fulfilling your request.

Data retention and security

Information is retained for as long as the merchant’s account is active or as needed to provide the service and meet legal obligations, then deleted or anonymized. We use industry-standard measures, encrypted transport, access controls, and tenant isolation, to protect the data we handle.

Changes

We may update this policy from time to time. Material changes will be reflected by the “Last updated” date above.

Contact

Questions about this policy can be sent to the business that operates the WhatsApp account you interacted with, or to the platform operator at privacy@revviz.com.